Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Business Development Center
  1. Business Development Center
  2. Operations Service Desk

Submit an incident

Required fields are marked with an asterisk*
Medium
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"87d6e557c35978d8efb52307e3271a91e6c32f43_lout","branding":{"id":"32","key":"ssd","name":"Operations Service Desk","portalBaseUrl":"/servicedesk/customer/portal/32"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Business Development Center","sharedPortalName":"Business Development Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"localeDisplayName":"Polish (Poland)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Business Development Center","sharedPortalName":"Business Development Center","localeDisplayName":"English (United States)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003c71","helpCenterTitleColor":"#003c71","bannerMediaApiUrl":"https://api.media.atlassian.com/file/62718ce9-0104-4ae0-84d9-32a7823b4d5f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YmRkNDM2OC1jMTlkLTRlYWQtOTc1ZC1mMThiOGM1ZGEwNWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYyNzE4Y2U5LTAxMDQtNGFlMC04NGQ5LTMyYTc4MjNiNGQ1ZiI6WyJyZWFkIl19LCJleHAiOjE3Njg1NjI5NTQsIm5iZiI6MTc2ODU2MjM1NH0.NnVFy7Fs5sLW6nDKxHF9Nebqzm8y05Qasqvs9gFWAwc&client=6bdd4368-c19d-4ead-975d-f18b8c5da05f&height=300&mode=fit","bannerMediaApiFileId":"62718ce9-0104-4ae0-84d9-32a7823b4d5f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#003c71","hasTopBarBeenSplit":true},"portal":{"id":"32","key":"ssd","projectId":10102,"serviceDeskId":32,"name":"Operations Service Desk","description":"<p>Welcome! You can raise a request for Operations Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/32","reqTypes":[{"id":"472","name":"Submit a request","descriptionHtml":"","callToAction":"Submit a request","introHtml":"<p>Submit a request</p>","icon":10554,"iconUrl":"https://mygp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[71],"key":""},{"id":"471","name":"Submit an incident","descriptionHtml":"","callToAction":"Submit an incident","introHtml":"<p>Submit an incident.</p>","icon":10508,"iconUrl":"https://mygp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[71],"key":""},{"id":"298","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10541,"iconUrl":"https://mygp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":71,"name":"General"}],"orderMapping":{"71":[472,471]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"98abdbff-d202-32f1-a873-c454f20ee34a","appLinkName":"System Confluence","appLinkUrl":"https://mygp.atlassian.net/wiki","spaceKey":"SSD","spaceName":"Supercheckout Service Desk","spaceUrl":"https://mygp.atlassian.net/wiki/spaces/SSD","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":32,"kbLinkDomainURLs":["https://mygp.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":32,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YmRkNDM2OC1jMTlkLTRlYWQtOTc1ZC1mMThiOGM1ZGEwNWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1NjM1NTQsIm5iZiI6MTc2ODU2MjM1NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.lr90A2mxY3by4Bja5sbCvben7ydgxdRd55C-lZLcs6Y","targetCollection":"upload-project-10102","endpointUrl":"https://api.media.atlassian.com","clientId":"6bdd4368-c19d-4ead-975d-f18b8c5da05f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":471,"projectId":10102,"issueType":{"id":"10081","name":"Submit a request or incident"},"form":{"name":"Submit an incident","descriptionHtml":"","callToAction":"Submit an incident","intro":"<p>Submit an incident.</p>","instructions":"","icon":10508,"iconUrl":"https://mygp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10086","fieldConfigId":"10231","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10182","label":"Slovakia","selected":false,"children":[]},{"value":"10183","label":"Czech Republic","selected":false,"children":[]},{"value":"10184","label":"Austria","selected":false,"children":[]},{"value":"10185","label":"Romania","selected":false,"children":[]},{"value":"11869","label":"Germany","selected":false,"children":[]},{"value":"11984","label":"Malta","selected":false,"children":[]},{"value":"12058","label":"Hungary","selected":false,"children":[]},{"value":"12059","label":"Poland","selected":false,"children":[]},{"value":"12060","label":"GP UK","selected":false,"children":[]},{"value":"12434","label":"Greece","selected":false,"children":[]},{"value":"12530","label":"Ireland","selected":false,"children":[]},{"value":"12616","label":"Northern Ireland","selected":false,"children":[]},{"value":"13454","label":"Spain","selected":false,"children":[]},{"value":"13455","label":"Asia Pacific","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10401","fieldConfigId":"10629","label":"Issue category","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11687","label":"Boarding","selected":false,"children":[]},{"value":"11688","label":"Transaction","selected":false,"children":[]},{"value":"11689","label":"Connectivity","selected":false,"children":[]},{"value":"11867","label":"Merchant","selected":false,"children":[]},{"value":"11868","label":"Other","selected":false,"children":[]},{"value":"11882","label":"Access request","selected":false,"children":[]},{"value":"11891","label":"Meal vouchers","selected":false,"children":[]},{"value":"12241","label":"GP Tom","selected":false,"children":[]},{"value":"12435","label":"ACQ+","selected":false,"children":[]},{"value":"12533","label":"Outages & Announcements","selected":false,"children":[]},{"value":"12544","label":"Marketplace","selected":false,"children":[]},{"value":"14062","label":"TEST ENVINROMENT testing","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10162","fieldConfigId":"10319","label":"MID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10275","fieldConfigId":"10474","label":"TID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/32/create/471","requestValidateBaseUrl":"/servicedesk/customer/portal/32/validate/471","calendarParams":{"firstDay":0,"date":"2026-01-16T12:19:14+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"98abdbff-d202-32f1-a873-c454f20ee34a","appLinkName":"System Confluence","appLinkUrl":"https://mygp.atlassian.net/wiki","spaceKey":"SSD","spaceName":"Supercheckout Service Desk","spaceUrl":"https://mygp.atlassian.net/wiki/spaces/SSD","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":32,"kbLinkDomainURLs":["https://mygp.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YmRkNDM2OC1jMTlkLTRlYWQtOTc1ZC1mMThiOGM1ZGEwNWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1NjM1NTQsIm5iZiI6MTc2ODU2MjM1NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.lr90A2mxY3by4Bja5sbCvben7ydgxdRd55C-lZLcs6Y","targetCollection":"upload-project-10102","endpointUrl":"https://api.media.atlassian.com","clientId":"6bdd4368-c19d-4ead-975d-f18b8c5da05f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mygp","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"87d6e557c35978d8efb52307e3271a91e6c32f43_lout","baseUrl":"https://mygp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mygp.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6bdd4368-c19d-4ead-975d-f18b8c5da05f","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b5eabe7975674ddcae27f8047e4066df","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://mygp.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}